CVS/Pharmacy, Walgreens, and other big box stores continue to make headway into the health care industry beyond dispensing medication. Still, many primary care physicians have yet to respond to this phenomenon in a manner that adequately and competitively serves patients’ needs.
One proactive response to in-store clinics is to bring the prescription medication closer to the dispensing provider: establish a Medication Dispensary in your office. The benefits of point-of-care dispensing include:
- Increased patient satisfaction, owing to the convenience of immediately available medication.
- Increased patient compliance, also owing to the convenience factor.
- Reduction in pharmacy-related phone calls, both incoming and outgoing.
- Greater oversight of patients’ therapy, including the ability to remind patients of refill dates.
- Immediate knowledge of drug-drug interactions and formulary preferences via electronic communication with insurance.
Because your Dispensary would communicate with Prescription Benefit plans in the same manner as outside pharmacies, there is no difference in cost to your patients — and you likely saved them the time and travel expenses incurred when filling prescriptions elsewhere.
Consider the benefits of satisfying both patients’ expectations of convenience and your own expectations of patient compliance through an on-site Medication Dispensary.
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